Questions, answered.
Find answers below, or contact our team and we'll get back to you personally within a few hours.
Getting started
6 questions
Is Healthio covered by insurance?
We're a direct-pay service, but most members submit their Healthio receipts for FSA/HSA reimbursement, and many commercial plans reimburse out-of-network care. We'll provide the documentation you need.
Who prescribes the treatments?
How is the lab collection done?
What if I'm already on birth control or other meds?
Can I cancel at any time?
How soon will I see results?
Treatment
5 questions
Who actually prescribes my treatment?
What kinds of treatments does Healthio prescribe?
How soon will I see results?
What if I'm already on birth control or other medications?
Can I have multiple conditions treated at once?
Billing & plans
5 questions
What's included in each plan?
Is Healthio covered by insurance?
Can I cancel my membership?
Can I switch between plans?
Do you offer a money-back guarantee?
Lab work
4 questions
How does the at-home collection kit work?
How long do results take?
What markers are tested in the comprehensive panel?
Can I share my results with my GP?
App & dashboard
4 questions
What does the Healthio app include?
Is the app available on Android?
How do I message my clinician?
Can I access my dashboard on desktop?
Privacy & data
3 questions
Is Healthio HIPAA compliant?
Who can see my health information?
What happens to my data if I cancel?
Still have questions?
